We are seeking a highly-skilled, adaptable, and reliable Partnerships Manager to help take our company to the next level.

 

Duties and Responsibilities:

• Maintain contact with clients to obtain customer feedback regarding product/service quality

• Assist clients in resolving issues and complaints concerning purchased products or services

• Build and establish a good work relationship with clients to facilitate increased patronage and revenue

• Monitor contract details to notify clients of pending expiration and help process renewal

• Organise promotional and marketing campaigns to create awareness and product publicity

• Supervise the operations of after-sales teams to ensure set targets are met

• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

• Liaise with sales departmental heads to discuss business plans necessary for enhancing sales performance

• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

• Develop and optimise support and service processes, tools, and systems

• Conduct price and contract negotiations with clients to establish contract details and attain profit margin

• Oversee all post-sales services provided to clients to ensure customer satisfaction

• Maintain up-to-date knowledge of job operations by conducting research and participating in educational programs

• Provide periodic reports to management on all after-sales activities

• Ensure compliance with all general and company policies when carrying out job duties.

 

Requirements and Qualifications:

• Education and Training: Require a Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline. Prior experience in a management field, preferably customer relationship management is also necessary to secure the job

• Communication Skills: adept at interacting with customers to identify and help meet their desires

• Leadership Skills: coordinate and organise the activities of after-sales teams to ensure client satisfaction and improved sales

• Problem-solving Skills: develop and implement solutions necessary to ensure increased patronage and customer satisfaction.

 

What you can get:

• Competitive Salary

• Stock options

• Pension

• Flexible working hours

• Free daily snacks, coffee, treats and weekly pizza

• Regular team socials and events

• Everyone from founder to intern can make a change in the business. If you’ve got a good idea, we’ll make it happen.

 

Interested? Share your resume and cover letter to Martin.Wang@sharingos.co.uk